Tuesday 12th June, 3.00pm – 4.15pm
Basic Innovation including process automation, cloud computing and AI triaging claims, represent incremental improvements that can deliver benefits in the short term. Today, this is where the insurance industry seems to be concentrating much of its time. In contrast, Transformative Innovation is a shift from a product-centric to a customer-centric approach and one where AI, big data and analytics can be used to understand customers and provide data to allow industry suppliers, advisers and buyers to act quickly. This approach helps insurers understand how to design and market better products based on customer needs. But is this approach a reality? The most meaningful and challenging change to achieve is Disruptive Innovation. Instead of looking at specific technologies, disruptive innovation is about creating a vision for a new insurance business model, supported by technology. The challenge is: The Future is Now and will industry business models survive in tomorrow’s digital landscape? From under the spotlight, our panel will present their opinions on the issues of today and their forecasts on the issues of tomorrow, debate these with their peers on stage and face questions from our audience.
BBC News Reporter
Huw Edwards anchors Britain’s most popular TV news bulletin, BBC’s Ten O’Clock News. He also led the commentary of the spectacular opening ceremony at the London Olympics, watched by a record 27 million viewers in the UK alone.
Originally a Parliamentary Correspondent, Huw has since won a BAFTA award, made a cameo appearance in the Bond movie Skyfall and commentated on Barack Obama’s inauguration from a Washington rooftop. He has interviewed Presidents, Prime Ministers and major figures in all areas of public life.
Huw combines newsroom duties with presenting major state events, from Trooping the Colour to The Queen’s Diamond Jubilee. He has filmed The History of Wales and made documentaries on Gladstone and Mozart, among many others, and regularly visits schools as ambassador for BBC News School Report.
Chief Digital Officer
Vivek joined Gallagher’s UK operation in 2013. He has more than a decade’s experience of developing online trading strategy and distribution for a range of UK-based general insurance companies, especially for SME products, and has worked extensively with brokers and technology organisations. At Gallagher, Vivek has a UK-wide brief to develop digital business opportunities, leveraging the group’s global strengths in both broking and underwriting operations.
Prior to joining Gallagher, Vivek served as head of UK distribution at Brit Insurance, with a remit that encompassed the insurer’s entire e-business portfolio, and moved to head up e-business development in Canada for QBE following its acquisition of Brit’s UK business.
Before arriving at Brit in 2010 he spent seven years working for NIG, within the Direct Line Group, first as head of ecommerce, then head of business development for its commercial and broker business.
Executive Vice President
Chris Johnson is executive vice president, based in FM Global’s Johnston, R.I USA corporate offices, with responsibility for overseeing the company’s operations outside of the Americas and AFM, a division that specialises in mid-market property insurance. Prior to his current role, he was senior vice president, division manager, EMEA and before that he was senior vice president, Asia Pacific.
During his career with FM Global, Johnson has served the company in numerous roles, including senior vice president, marketing and enterprise learning; senior vice president and manager of FM Global’s Western Division; and vice president of international operations, during which time he was responsible for developing and implementing the company’s international growth strategy. Prior to that, he was manager of South America operations and, before that, engineering group manager for FM Global in London, U.K.
Through most of the 1980s, Johnson served as manager of South America operations for FM Global in Brazil, and several years earlier, as engineering group manager for FM Global in London, U.K. He joined FM Global in 1979 as an engineer in the company’s London office.
Johnson received a bachelor’s degree in mineral processing from the University of Leeds, U.K.
Head of Commercial Insurance UK
Zurich Insurance Plc
Vinicio Cellerini has recently been appointed Head of Commercial Insurance UK (formally Chief Executive Officer for Zurich Global Corporate UK since 1 August 2012).
Vinicio joined the Zurich Insurance Group in 1986 as a Property Underwriter and since then, has held various roles within the organization. In 1994 he became Head of the Food & Beverage Customers Division in Switzerland before transferring to Farmers in the US, as a Marketing Specialist. He returned to Switzerland in 2001 as Head of Sales and in January 2005, he was promoted to CEO, Global Corporate Italy before being appointed CEO, Global Corporate Switzerland in 2010.
Vinicio also sits on the UK Executive Committee, Commercial Insurance Leadership Team, as well as the Group Leadership Team.
His breadth of experience and understanding of the complex needs of customers across the globe are instrumental in ensuring Commercial Insurance is in a position to lead the market and meet the challenges we face.
Global Risk Solutions
Tony Buckle heads up Global Risk Solutions (GRS), the specialist unit of RSA that serves clients with larger, more complex needs. He reports to Steve Lewis, Head of UK and International.
Before joining RSA, Tony was CEO EMEA for Swiss Re Corporate Solutions from 2013 to 2017 where he was responsible inter alia for establishing their retail strategy in the region and opening new offices in Frankfurt, Madrid and Johannesburg. Prior to that, he ran Swiss Re’s Global Engineering and Construction practice after joining the firm from GE.
A geographer by background, Tony is a honours graduate of Cambridge University and additionally holds a MPhil from London University. He earned his MBA at Instituto de Estudios Superiores de la Empresa (IESE) in Spain.
London Market & Client Director
Aviva GCS – UK and Europe